Consumer personal information protection policy
We respect and are committed to protecting your privacy. Please read the Consumer personal information protection policy below to better understand the commitments we make to respect and protect the rights of our visitors.
Protecting your personal information and building trust with you is very important to us. Therefore, we will use your name and other information related to you in accordance with the content of this policy. We will only collect information that is necessary for the purchase transaction.
CONSUMER PERSONAL INFORMATION PROTECTION POLICY
Consumers or Customers will be required to fill in all information according to the information fields in the form available on the Website tobi.vn such as: Full name, address (home or office), email address (company or personal), telephone number (mobile, home or office), credit card details (such as credit card type and number, CVC code, expiration date, cardholder name) and to the extent possible, options... This information is required to place and complete the Customer's online order (including sending an order confirmation email to the Customer).
• About cookies and web beacons: Cookies are data folders that are temporarily or permanently stored on the Customer's computer hard drive. Cookies are used to authenticate, track visits (protect status) and maintain specific information about the use and users of tobi.vn, such as preferences for the website or information about their electronic shopping cart. Cookie folders may also be placed on the Customer's computer by advertising service providers that have signed a Contract with TOBI for the above purposes and the data collected by these cookies is completely anonymous. If you do not agree, the Customer can delete all cookies that are already on his computer hard drive by searching for folders with "cookie" in their names and deleting them. In the future, the Customer can edit the options in his browser so that (future) cookies are blocked; Please note that: If you do so, the Customer may not be able to use the full features of the tobi.vn Website. For more information about (how to use and not accept) cookies, Customers please visit the website www.allaboutcookies.org .
• Web beacons: Are small strings of software code that represent a request for a graphic image on a web page or email. There may or may not be a visible graphic image associated with the web beacon, and typically the image is designed to blend into the background of the web page or email. Web beacons may be used for purposes such as: reporting website traffic, visitor counts, advertising audits and reporting, and personalization. The web beacons used by TOBI only collect anonymous data.
1. PURPOSE OF COLLECTING CONSUMER PERSONAL INFORMATION
Provide services to Customers and manage and use Consumers' personal information for the purpose of managing the Consumer database and promptly handling arising situations (if any).
2. SCOPE OF USE OF PERSONAL INFORMATION
Website tobi.vn uses the information provided by Consumers to:
• Provide services to Consumers;
• Send notifications about information exchange activities between Consumers and TOBI;
• Prevent activities that destroy or hijack the User's user account or activities that impersonate the User;
• Contact and resolve complaints with Consumers;
• Confirm and exchange information about Consumer transactions at;
• In case of request from competent state management agency.
3. PERSONAL INFORMATION STORAGE PERIOD
There is no time limit except in the event that the Consumer sends a cancellation request to the Administration or the Company dissolves or becomes bankrupt.
4. PERSONS OR ORGANIZATIONS THAT MAY HAVE ACCESS TO CONSUMER PERSONAL INFORMATION
The Consumer agrees that, if necessary, the following agencies/organizations/individuals have the right to access and collect their personal information, including:
• Board of Directors.
• Third parties whose services are integrated with the Website tobi.vn
• Event organizers and sponsors
• Competent state agencies in case of request as prescribed in the operating regulations
• Market research company
• Financial, legal advisors and Auditing firms
• The complaining party proves the violation of the Consumer.
• At the request of competent state agencies
5. ADDRESS OF THE INFORMATION COLLECTION AND MANAGEMENT UNIT
• Address: 366 Phan Chau Trinh, Hai Chau, Da Nang
• Phone: (84) 906 546 676
• Email: hello@tobistreetwear.com
6. MEANS AND TOOLS FOR CONSUMERS TO ACCESS AND EDIT THEIR PERSONAL INFORMATION DATA
Consumers have the right to check, update, adjust or cancel their personal information by logging into the Website tobi.vn and editing personal information or requesting the Administration Board to do this.
Consumers have the right to submit complaints about the disclosure of their personal information to a third party to the Board of Directors. Upon receiving these responses, TOBI will reconfirm the information, be responsible for answering the reasons and instructing the Consumer to restore and secure the information.
Forms of receiving consumer complaints:
i) Via email: hello@tobistreetwear.com
ii) By phone: (84) 906 546 676
7. COMMITMENT TO PROTECTING CONSUMER PERSONAL INFORMATION
The personal information of Consumers on the Website tobi.vn is committed to be kept absolutely confidential by the Management Board according to the personal information security policy posted on the Website tobi.vn. The collection and use of each Consumer's information is only carried out with the consent of the Consumer, except in cases where the law provides otherwise and this regulation.
Do not use, transfer, provide or disclose to third parties the personal information of the Consumer without the consent of the Consumer except in cases specified in this regulation or the provisions of law.
In case the information storage server is hacked, leading to the loss of personal data of the Consumer, the Management Board is responsible for notifying and working with the authorities to promptly investigate and handle the matter, and at the same time notify the Consumer about the incident.
8. MECHANISM FOR RECEIVING AND RESOLVING COMPLAINTS RELATED TO CONSUMER INFORMATION
When discovering that their personal information is being used for the wrong purpose or scope, Consumers send a complaint email to email tobi.vn or call (84) 906 546 676 to make a complaint and provide evidence related to the incident to the Management Board. The Management Board commits to respond immediately or at the latest within 24 (twenty-four) working hours from the time of receipt of the complaint.